Contact Us

Get in Touch

For all administrative inquiries and correspondence, please direct communications to our designated electronic mail address: [email protected]. Our organization operates under the regulatory framework established by the Malta Gaming Authority, license reference MGA/B2C/445/2017. All official communications must reference this licensing identification number. Please ensure correspondence includes relevant account details and inquiry classifications to facilitate efficient processing and appropriate departmental routing.

Business Hours

Standard operational hours are maintained Monday through Friday, 09:00 to 17:00 New Zealand Standard Time. Weekend operations are conducted Saturday and Sunday, 10:00 to 16:00 NZST. Holiday schedules may affect standard service availability and will be communicated through official channels. Emergency protocols remain active outside standard hours for critical account security matters. All time references adhere to New Zealand Standard Time zone specifications for consistency in service delivery expectations.

Support

Customer service department maintains established protocols for inquiry resolution and technical assistance. Standard response timeframes range from 24 to 48 hours for non-urgent matters, with priority classification available for account security concerns. Support personnel are trained in regulatory compliance procedures and account management protocols. Escalation procedures are implemented for complex technical issues requiring specialized departmental intervention. All support interactions are documented according to administrative record-keeping requirements and regulatory standards.